Privacy Policy

Introduction

Welcome to 12jet. This Privacy Policy explains how 12jet ('we', 'us', or 'our') collects, processes, stores and protects the personal information of users ('you' or 'your') who access and use the 12jet online gaming platform at https://12jet.club. This policy applies to all services offered on our platform, including cricket betting, live casino games, slots, crash games and all other gaming products available to players in Bangladesh.

By registering an account with 12jet and using our platform, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services. We encourage you to review this document periodically, as we may update it in response to changes in applicable laws, industry standards or our internal processes.

Information We Collect

In order to provide a safe, functional and personalised gaming experience, 12jet collects various categories of personal information. The categories of data we may collect include:

• Identity and contact details: full name, username, date of birth, email address, phone number and residential address.
• Account and profile information: login credentials (stored in hashed form), account preferences, gaming history and communication preferences.
• Financial data: deposit and withdrawal records, transaction identifiers and details relating to payment methods used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard). We do not store full payment card numbers.
• Technical and usage data: IP address, device type, operating system, browser version, session duration, pages visited, game play patterns and geolocation data (country/city level).
• Verification documents: national identity card (NID), passport scan or other government-issued identification documents submitted as part of our Know Your Customer (KYC) verification process.

How We Use Your Information

12jet processes your personal data only for legitimate, specific and clearly defined purposes. The primary purposes for which we use your information are as follows:

• Account management: to create, verify and maintain your 12jet player account and provide you with access to our full range of gaming products.
• Transaction processing: to handle deposits via bKash, Nagad, Rocket and other supported payment channels, and to process withdrawals securely and accurately.
• Responsible gaming compliance: to monitor player activity patterns and identify signs of problematic gambling behaviour so we can offer appropriate support and, where required, apply account restrictions in accordance with our Responsible Gaming policy.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints and deliver technical support.
• Marketing and promotions: to send you relevant bonus offers, promotional notifications and updates about new games or features — subject to your communication preferences. You may opt out at any time.
• Legal and regulatory obligations: to fulfil our legal duties including anti-money laundering (AML) checks, fraud prevention, KYC verification and compliance with applicable laws governing online gaming activities.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by law. The following table summarises our standard retention periods:

Sharing of Your Information

12jet does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may, however, share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors and financial service providers: to facilitate secure deposit and withdrawal transactions via supported channels such as bKash, Nagad and Rocket.
• Game technology providers: licensed game studios and software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) whose products you access on our platform. These providers receive only the minimum data necessary to render game sessions correctly.
• Regulatory and law enforcement authorities: where we are required by applicable law, court order or governmental request to disclose certain information.

All third-party partners engaged by 12jet are bound by confidentiality obligations and are prohibited from using your data for any purpose other than the specific service they provide to us.

Payment Data and Financial Security

When you make a deposit or request a withdrawal on 12jet, your financial transactions are processed through secure payment gateways. We apply industry-standard security measures including SSL/TLS encryption to protect all data transmitted between your device and our servers. Transaction data is stored in encrypted form and access is restricted to authorised personnel only.

We support a range of local payment methods popular in Bangladesh, including bKash, Nagad, Rocket and Upay, as well as international card payments. For each payment method, we collect only the transactional reference information required to reconcile your account — we never store full card numbers, mobile banking PINs or one-time passwords (OTPs).

Cookies and Tracking Technologies

12jet uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences and analyse usage patterns. Cookies are small text files stored on your device by your web browser when you visit our site.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on our platform, including your ability to log in and access game sessions.

Your Rights Regarding Your Data

As a user of 12jet, you have certain rights with respect to your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if you believe any data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: subject to legal and regulatory retention requirements, you may request that we delete your personal data.
• Right to restrict processing: you may request that we limit the ways in which we process your personal data in certain circumstances.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all legitimate data-rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

Security of Your Information

12jet takes the security of your personal information seriously. We employ a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls restricting which staff members can access personal data, regular security audits and vulnerability assessments, and two-factor authentication (2FA) options for your player account.

While we implement robust security measures, no online platform can guarantee complete security. We encourage all players to maintain strong, unique passwords for their 12jet accounts and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

Third-Party Links and Services

Our platform may reference third-party services, including game providers, payment processors and technology partners. These third parties have their own independent privacy policies and data handling practices, which are outside 12jet's control. We recommend that you review the privacy policies of any third-party services you interact with through our platform. 12jet accepts no responsibility or liability for the privacy practices of third-party providers.

Age Restriction — 21+ Only

12jet is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

12jet reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The most current version of this policy will always be available at https://12jet.club/privacy-policy.

Your continued use of the 12jet platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue your use of our services and close your account.

Contact Us

We aim to acknowledge all data privacy enquiries within 3 business days and to resolve them within 30 days. Response times may vary during public holidays in Bangladesh, including Eid and national observances.